11kk App Privacy Policy

This Privacy Policy explains how 11kk app ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players who register and use the 11kk app platform — including the website, mobile application, games, and payment services.

By creating an account on 11kk app, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not register or use the platform.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming page. Together, these three documents form the complete agreement between you and 11kk app.

We review and update this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects when the most recent changes were made. We recommend checking back occasionally to stay informed.

11kk app collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (used for age verification and account identification)
• Mobile phone number (used for account login and transaction notifications)
• Mobile banking account details — bKash, Nagad, or Rocket number (used for deposits and withdrawals)
• Identity verification documents, if requested (such as a national ID card or passport scan)
• Any information you provide when contacting our support team

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration, pages visited, and features used within the platform
• Game activity logs — bets placed, games played, outcomes, and timestamps
• Transaction history — deposits, withdrawals, and bonus activity

11kk app uses your personal data for the following purposes only. We do not use your data for any purpose that is not listed here without first obtaining your explicit consent.

• Account management: Creating and maintaining your 11kk app player account, verifying your identity, and managing your login credentials.
• Payment processing: Facilitating deposits and withdrawals in BDT through bKash, Nagad, and Rocket. Reconciling your account balance and maintaining an accurate transaction history.
• Platform security: Detecting and preventing fraud, unauthorised account access, money laundering, and abuse of the bonus system.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with account or payment issues.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and reaching out to players who may need support.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the 11kk app platform, fix bugs, and develop new features.

All financial transactions on 11kk app are processed in Bangladeshi Taka (BDT) through bKash, Nagad, and Rocket. These are independent mobile financial service providers, each operating under their own privacy policies and security standards.

When you make a deposit or request a withdrawal on 11kk app, the actual payment is processed directly by your chosen mobile banking provider. 11kk app does not have access to your mobile banking PIN, password, or full account credentials at any point.

What 11kk app does store in relation to payments:

• Your mobile banking number (bKash, Nagad, or Rocket) — used to direct withdrawals to the correct account
• Transaction reference numbers — used to reconcile deposits and withdrawals with your 11kk app balance
• Transaction amounts and timestamps — used for account history and dispute resolution

11kk app uses cookies and similar tracking technologies to keep the platform running smoothly, maintain your login session, and understand how players use the site so we can improve it.

Types of cookies used by 11kk app:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: Used to collect anonymised data about how players use 11kk app — which pages are visited most, how long sessions last, and where players encounter issues. This data helps us improve the platform.
• Preference cookies: Store your platform preferences, such as language settings and notification preferences, so you don't have to reset them every visit.

11kk app does not use third-party advertising cookies or tracking pixels. We do not allow external advertisers to place cookies on the 11kk app platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some features of 11kk app from working correctly.

11kk app does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions — typically your mobile number and transaction amount.
• Identity verification providers: If you are required to complete identity verification, your documents may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Legal and regulatory authorities: 11kk app may be required to share data with law enforcement, financial regulators, or other government bodies in response to a lawful request. We will notify you of any such disclosure where we are legally permitted to do so.
• Fraud prevention: In cases of suspected fraud or money laundering, we may share relevant data with other platforms or industry bodies as part of coordinated fraud prevention efforts.

11kk app takes data security seriously. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Security measures in place at 11kk app:

• All data transmitted between your device and 11kk app servers is encrypted using TLS 1.3.
• Personal data stored on our servers is encrypted at rest using AES-256 encryption.
• Access to personal data is restricted to authorised 11kk app staff on a strict need-to-know basis.
• All staff with access to personal data undergo regular security training.
• Our systems are monitored 24/7 for suspicious activity and potential security incidents.
• Regular security audits and penetration tests are conducted by independent security professionals.

Despite these measures, no online platform can guarantee 100% security. In the unlikely event of a data breach that affects your personal information, 11kk app will notify you promptly and take immediate steps to contain and remediate the incident.

You also play a role in keeping your account secure. Use a strong, unique password for your 11kk app account, do not share your login credentials with anyone, and contact us immediately if you suspect your account has been compromised.

11kk app retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable law.

After the applicable retention period, your data is permanently and securely deleted from our systems. If you request account deletion before the end of a retention period, we will delete all data that we are not legally required to retain and anonymise the rest.

As a user of 11kk app, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 48 hours.

• Right to Access: You can request a copy of all personal data that 11kk app holds about you. We will provide this in a readable format within 48 hours of your request.
• Right to Correct: If any of the personal data we hold about you is inaccurate or out of date, you can ask us to correct it. We will update your records promptly.
• Right to Delete: You can request that 11kk app delete your personal data. We will delete all data that we are not legally required to retain. Note that some data — such as transaction records — must be kept for a minimum of 5 years under financial regulations.
• Right to Export: You can request a portable copy of your data in a machine-readable format (such as JSON or CSV) so that you can transfer it to another service if you wish.
• Right to Object: You can object to the processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interest, though this may affect your ability to use certain features of the platform.
• Right to Restrict: In certain circumstances, you can ask us to restrict the processing of your data — for example, while a dispute about accuracy is being resolved.

11kk app is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the 11kk app platform.

If we discover that an account has been registered by someone under the age of 18, we will immediately close the account, void any bets placed, and delete all associated personal data. Any funds deposited by a minor will be returned to the originating payment method where possible.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. Our Responsible Gaming page includes guidance on available tools.

11kk app may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes — such as new types of data collection or new sharing arrangements — we will notify registered players via SMS or in-app notification at least 7 days before the changes take effect. For minor clarifications or corrections, changes may take effect immediately.

Your continued use of 11kk app after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, you may request account closure by contacting our support team.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 11kk app handles your personal information, our support team is available 24 hours a day, 7 days a week.

Email us at: [email protected]

Please include "Privacy Policy" or "Data Rights Request" in your subject line so we can route your message to the right team. We aim to respond to all privacy-related enquiries within 2 hours and to complete data requests within 48 hours.

You can also find answers to common questions on our FAQ page. For questions about your account, payments, or bonuses, our support team is always happy to help.